PRIVACY POLICY

What Information We Collect

We collect only information necessary to communicate with customers, schedule services, and operate our business securely.

Identifying Information

When you contact us, request a quote, or book a service, you may provide:

• Name: Used to identify your service request and personalize communication
• Email Address: Used for confirmations, service updates, and customer support
• Phone Number: Used for appointment scheduling, reminders, and service-related messages
• IP Address: Automatically collected to help maintain website security and monitor traffic patterns

Website Interactions

We collect non-personal data related to how visitors interact with our website. This may include pages visited, time spent on pages, and navigation behavior. This data helps us improve website performance and user experience.

Advertisement Interactions

If you interact with our online advertisements, we may receive anonymous engagement data to evaluate advertising performance and improve future campaigns. No personally identifiable information is collected through ad interactions.

Social Media Data

When you contact us through social media platforms, we may receive your public profile name or username. This information is used only to respond to inquiries and is not stored for marketing or promotional purposes.

Information Via Forms

Any information submitted through our contact, booking, or quote request forms is used solely to respond to your inquiry, provide services, or schedule appointments. We do not collect unnecessary data.

How We Use Your Information

We use the collected information to:

• Schedule and manage service appointments
• Communicate service details and respond to inquiries
• Send appointment reminders or status updates
• Provide customer support
• Improve our website and service quality
• Maintain security and prevent unauthorized access
• Meet legal or operational requirements

Your information is never used in ways that conflict with reasonable privacy expectations.

Sharing And Disclosure Of Information

We do not sell or rent your personal information. Data is shared only when necessary.

Service Providers

We may use trusted third-party service providers for website hosting, scheduling systems, analytics, payment processing, or communication tools. These providers access information only as required to perform their services and are obligated to protect your data.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data, consent records, and related personal information are not sold, rented, or shared with third parties for their marketing purposes.

Legal Requirements

We may disclose personal information if required to do so by law, regulation, or legal process, to the extent permitted by applicable law.

Marketing And Advertising Partners

We may use advertising platforms such as Google or Meta to promote our services. These platforms may use cookies or tracking technologies to collect anonymous data. You can manage ad preferences directly through those platforms.

Business Transfers

If Apex Ceramic Coatings And PPF experiences a business sale, merger, or ownership change, customer information may be transferred as part of the transaction. All transferred data will remain protected under this Privacy Policy.

Text Messaging Compliance

By providing your phone number, you consent to receive text messages from Apex Ceramic Coatings And PPF related to appointment confirmations, appointment reminders, service updates, estimate follow-ups, customer support communications, and other service-related notifications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at (334) 947-4481 or info@apexceramiccoatingandppf.com.

Text messaging consent is not a condition of purchase.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not send unsolicited marketing text messages without prior consent.

Cookies And Tracking Technologies

Our website uses cookies to enhance functionality and analyze traffic. Cookies help us understand visitor behavior and improve overall website performance and functionality. You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, security, or privacy practices of those external sites. Please review their policies before providing personal information.

Analytics Tools

We use analytics tools, such as Google Analytics, to collect aggregated data, including device type, traffic sources, and on-site behavior. This information is used solely to improve website functionality and user experience.

Children’s Privacy

Our Website, services, and SMS messaging program are intended for individuals who are at least eighteen (18) years old.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, it will be deleted promptly in accordance with applicable law.

Changes To This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Continued use of our website indicates acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Apex Ceramic Coatings And PPF

Phenix City, Alabama: 3940 US Hwy 80W, Phenix City, AL 36870

Columbus, Georgia: 7000 N Lake Connector, Columbus, GA 31904

Phone: (334) 947-4481
Email: info@apexceramiccoatingandppf.com